Refund and Returns Policy
Refund & Returns Policy
At YouxKatavi, customer satisfaction is our priority. All purchases made through www.youxkatavi.com are backed by our satisfaction guarantee. Please review the policy below to understand our return and refund procedures.
Return Eligibility
If you are not satisfied with your purchase, you may return unused items within 7 days of receiving your order.
To qualify for a return:
The item must be unused
The item must be returned in its original packaging
All parts, accessories, and printed materials must be included
The product must be more than 50% full (for applicable products)
Please note that used products are not eligible for return.
All approved returns are subject to a 20% restocking fee.
Refunds will be issued to the original method of payment within 30 days after the returned items are received and inspected.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at:
Do not follow the standard return process until you receive instructions from our support team.
Return Instructions
Please review the return guidelines carefully before shipping any items.
Step 1 — Request a Return Authorization (RMA)
Before sending your return, you must request a Return Merchandise Authorization number (RMA#).
To request an RMA, email:
Please include:
Your order number
The item(s) you wish to return
Returns sent without an RMA number may not be processed.
Step 2 — Prepare Your Return
Include the following with your return shipment:
The product in original packaging
All parts, accessories, and printed materials
Your RMA number
A copy of your packing slip (if available)
Step 3 — Ship the Return
Send your return to:
YouxKatavi
301 Bayview Circle
Suite 104-2241
Newport Beach, CA 92660
United States
Customers are responsible for return shipping costs.
We strongly recommend using a tracked and insured shipping method to ensure the package reaches us safely.
YouxKatavi is not responsible for returns that are lost or damaged during transit.
Return Inspection & Refund Approval
All returned products will be inspected upon receipt.
Products that do not meet our return policy requirements may:
Be returned to the customer, or
Be discarded upon request
Refund eligibility will be determined once the returned items are inspected.
YouxKatavi reserves the right to deny any return that does not comply with this policy.
Questions
If you have any questions regarding returns or refunds, please contact us at: info@youxkatavi.com